Hello!
I'm Sharon Paul,
Staff content designer specializing in conversational UX, AI-enabled content design and strategic UX writing.
10+ Years
Experience
Brands I’ve worked with
About Me
I design content that makes products simple, intuitive, and human.
With over 10 years in content design, I’ve worked across fintech, payments, Platforms Risk, and AI-driven products. What I’ve learnt is that great experiences aren’t about using fewer words. They’re about choosing the right ones. Words that are clear, empathetic and rooted in a genuine understanding of who you’re designing for.
I care about the thinking behind the writing as much as the writing itself.
Core Competencies
UX Content Strategy
UX Writing
Stakeholder Collaboration
Customer Experience Design
Information Architecture
Enterprise Content Strategy
AI Assisted Content Design
Content Governance
User Journey Mapping
Accessibility & Inclusive Design
My Services
From UX writing to AI-enabled content design, I create experiences users understand and trust.
IT Tools and Technologies
Figma
Claude
Slack
Google Stitch
Miro
Canva
Conflence
Jira
Our Work Process
STEP 01
Understand
Research user journeys, product workflows, and business goals.
STEP 02
Structure
Design content frameworks, UX copy, and information architecture.
STEP 03
Deliver
Collaborate with teams to implement clear, scalable product communication.
Look at My Portfolio
Trusted by Colleagues & Leaders
Transforms complex ideas into engaging, user-focused content that drives meaningful results.
Senior Staff Content Designer
Grateful working with Sharon, inspiring through calm leadership.
Global Community Engagement Director
Sharon adapted quickly, delivering exceptional work consistently.
Product Marketing & GTM
Organized, dependable writer delivering clear, insightful content.
Fractional CMO
Dedicated, professional writer delivering excellence.
Demand Gen and Marketing Leader
Versatile, trusted professional exceeding every expectation.
My Experience
PayPal
Role Scope & Impact: Designed and implemented UX writing and content strategy for key customer journeys within PayPal’s risk and dispute platforms, helping improve platform clarity, usability, and customer communication.
Cognizant
Role Scope & Impact: Led enterprise content communication and digital engagement initiatives across internal platforms and client environments, supporting digital experience programs and global workforce engagement.
Innoppl Inc. · Full-time
Role Scope & Impact: Delivered digital content strategy initiatives supporting ecommerce platforms and enterprise marketing programs, with a focus on improving online visibility and audience engagement.
Aspire Systems · Full-time
Role Scope & Impact: Supported enterprise technology marketing and product communication initiatives through research, analysis, and structured content development.
Senior Content Writer
Role Scope & Impact: Developed digital content across enterprise platforms supporting marketing communication and brand storytelling initiatives.
Software Engineer
Role Scope & Impact: Contributed to enterprise technology delivery environments supporting software systems, technical documentation, and operational workflow coordination within large-scale IT services projects.
